Term and Conditions

Last Updated: [Insert Date]

Welcome to Twinkly Shop! These Terms and Conditions govern your use of our website (xmaslightshub.com) and your purchases of our festive lighting products and decorations. By accessing our site and making a purchase, you agree to be bound by these terms.

1. User Obligations and Responsibilities

As a user of Twinkly Shop, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use our website only for lawful purposes and in accordance with these terms
• Be responsible for all activities that occur under your account
• Ensure that you are of legal age to form a binding contract in your jurisdiction

2. Products and Services Description

Twinkly Shop specializes in high-quality holiday lighting products including:

• LED Christmas lights in various configurations (5mm Wide Angle Conical, C6, C7, C9)
• Battery-operated lighting options
• Indoor artificial Christmas trees (7.5′)
• Animal outdoor Christmas decorations
• Boulevard lamp covers
• Specialty lighting with features like slow fade effects

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the colors and details of our products.

3. Order and Payment Terms

Order Processing: All orders are processed within 1-2 business days after payment confirmation.

Payment Methods: We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Shipping Options:

• Standard Shipping (DHL or FedEx): $12.95 – Delivery within 10-15 business days after shipment
• Free Shipping (EMS): Available on orders over $50 – Delivery within 15-25 business days after shipment

Shipping Regions: We ship globally, excluding Asia and certain remote regions. Shipping times may vary for international destinations.

Sales Tax: Applicable sales tax will be added to your order total where required by law.

4. Returns and Refunds

We accept returns and exchanges for most items within 15 days of receipt. To be eligible:

• Items must be unused, in original packaging, and in the same condition as received
• Custom or personalized items (specific length light strings, custom-configured sets) cannot be returned unless defective
• 7.5′ Indoor Artificial Christmas Trees and Animal Outdoor Christmas Decorations must be returned in original, unopened packaging

Return Process:

1. Contact our customer care at [email protected] within 15 days of receipt
2. Include your order number and product details
3. We will provide a Return Authorization number and shipping address
4. Ship the item with the RA number clearly marked
5. Upon receipt and inspection, we will process your refund or exchange

Customers are responsible for return shipping costs unless the return is due to our error. Original shipping fees are non-refundable for non-defective returns.

Refund Timing: Refunds are processed within 5-7 business days after approval:

• Credit cards (Visa, MasterCard, JCB): 5-10 business days depending on issuer
• PayPal: Typically 24-48 hours

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Twinkly Shop or our content suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

6. Limitation of Liability

Twinkly Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or use of, or inability to access or use, our website
• Any conduct or content of any third party on the website
• Any products purchased through the website, beyond the remedies provided in our return policy
• Unauthorized access to or alteration of your transmissions or data

Our total liability for any claims related to our products or website shall not exceed the amount you paid for the products giving rise to the claim.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the Commonwealth of Kentucky. Any disputes shall be resolved in the courts located in Louisville, Kentucky.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our website after any changes constitutes acceptance of the modified terms.

10. Contact Information

Thank you for choosing Twinkly Shop to be part of your holiday celebrations. We’re committed to making your experience with us sparkle with joy!