Last Updated: October 26, 2023

At Twinkly Shop, we believe that creating your perfect holiday lighting display should be a joyful and hassle-free experience from start to finish. This commitment extends to how we handle your personal information. We are dedicated to protecting your privacy and ensuring that your personal data is collected and used transparently, responsibly, and securely.

This Privacy Policy outlines the types of information we collect from you when you visit our website www.xmaslightshub.com, how we use it, and the steps we take to safeguard it. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The data we collect includes:

  • Personal Identification Information: Name, email address, shipping and billing address, and phone number, which you provide when creating an account or placing an order.
  • Payment Information: Payment details such as credit card type (Visa, MasterCard, JCB) or PayPal account information. Please note that we do not store your full payment card details on our servers; this information is processed securely by our PCI DSS compliant payment gateways.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services, including the pages you view, the products you browse, and the links you click.
  • Communications: Records of your correspondence with us if you contact our customer support team at [email protected].

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders for our Wide Angle Conical LED Lights, C9 Christmas Lights, and other holiday decorations.
  • To manage your account and provide you with customer support.
  • To communicate with you about your orders, account, or inquiries, and to send you informational messages related to our products and services.
  • To improve our website, product offerings, and customer service based on your feedback and usage patterns.
  • To prevent fraud and enhance the security of our website.
  • To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We value your trust and do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your data with:

  • Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, fulfilling orders, delivering packages, and providing customer service. These partners are contractually obligated to handle your data securely and only for the purposes we specify.
  • Legal Authorities: When required by law, regulation, legal process, or governmental request, we may disclose your information to comply with applicable laws or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity, subject to the same privacy commitments.

4. Data Storage and Security

Your security is our priority. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

  • We store data on secure servers located in the United States, with appropriate safeguards for international data transfers when applicable.
  • Our checkout system uses advanced encryption technology (SSL) to safeguard your financial transactions.
  • We are PCI DSS compliant, adhering to the strict standards set by the payment card industry.
  • While we strive to protect your data, no method of transmission over the Internet is 100% secure. We continuously review and enhance our security practices to ensure the highest level of protection.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can update or correct inaccurate information in your account.
  • Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
  • Opt-Out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

  • Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
  • Purposes: Cookies help us remember items in your shopping cart, recognize you when you return to our site, and provide insights into website usage through analytics tools.
  • Control: You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

7. International Data Transfers

As a global shop serving customers worldwide (excluding Asia and certain remote areas), your data may be processed in the United States or other countries where our service providers operate. We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses or Privacy Shield frameworks, to guarantee that your data is treated securely and in accordance with this policy.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us, and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Email: [email protected]

Address: Twinkly Shop, 945 South 5th Street, Louisville, US 40203

Thank you for trusting Twinkly Shop with your holiday lighting needs. We are honored to be a part of your celebrations and committed to protecting your privacy as we help you create lasting memories.

With warmth and light,
The Twinkly Shop Team