Welcome to Twinkly Shop’s FAQ page! We’re here to help make your holiday lighting experience as bright and seamless as possible. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

Product Information

What types of LED lights do you offer?
We specialize in high-quality LED lighting solutions including Wide Angle Conical LED Lights in various sizes (5mm, 7.5′), Coaxial Connect lights, C6, C7, and C9 Christmas lights, battery-operated options, and outdoor decorations like animal figures and boulevard lamp covers.
Are your lights suitable for outdoor use?
Many of our products are designed for outdoor use, specifically marked as “Outdoor Christmas Decorations.” Our C9 Christmas Lights and coaxial connect options are particularly popular for outdoor displays. Please check individual product specifications for details.
Do you offer slow-fade lighting effects?
Yes! We offer specialized Slow Fade LED Lights in both our 70 Light 5mm Wide Angle Conical and Coaxial Connect varieties, perfect for creating a magical, twinkling atmosphere.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is there a minimum order amount?
There’s no minimum order amount, but orders over $50 qualify for free shipping via EMS.
Can I order from anywhere in the world?
We ship globally to most countries, excluding parts of Asia and some remote regions. During checkout, you can enter your address to confirm availability.

Shipping & Delivery

What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping (orders over $50): Via EMS, delivered within 15-25 days after dispatch
How long does order processing take?
Our team processes all orders within 1-2 business days from our Louisville, Kentucky facility. Delivery times begin after dispatch.
Do you provide tracking information?
Yes, both shipping methods include tracking. Standard shipping through DHL/FedEx provides detailed tracking, while EMS shipments also include tracking capabilities.
What’s your holiday shipping cutoff?
We recommend ordering early during the holiday season to avoid delays. Check our website for specific cutoff dates to ensure delivery before major holidays.

Returns & Support

What is your return policy?
We accept returns within 15 days of delivery. Please contact our support team at [email protected] to initiate the process.
What if my items arrive damaged?
We carefully pack all items to prevent damage, but if anything arrives imperfect, please contact us immediately at [email protected]. We’ll gladly help resolve the issue.
How can I contact customer support?
Our friendly support team is available via email at [email protected]. We’re committed to helping make your holiday season sparkle!

Thank you for choosing Twinkly Shop to light up your celebrations. We’re honored to be part of your holiday traditions and look forward to serving you!

With warmth and light,
The Twinkly Shop Team
945 South 5th Street, Louisville, US 40203
xmaslightshub.com